Contact Us

Contact Us Terms & Conditions

Thank you for choosing nfhlsz, your trusted destination for women's fashion. We value your feedback, inquiries, and support, and aim to provide prompt and reliable assistance. Please review the following terms regarding our contact channels and service commitments:

1. Contact Information

  • Physical Address: 123 Fashion Boulevard, Chelsea, London, SW3 4AB, United Kingdom
  • Telephone Number: +44 (0)20 7946 0852
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST, excluding UK public holidays)

2. Types of Inquiries We Handle

We welcome inquiries related to: product availability, sizing information, order status, returns & exchanges, shipping details, account management, brand collaborations, and general feedback. For matters requiring urgent attention (e.g., damaged deliveries, incorrect orders), please clearly indicate "URGENT" in the subject line of your email or inform our phone representative immediately.

3. Response Timeframe

  • Email Inquiries: We strive to respond to all email messages within 24–48 business hours. During peak periods (e.g., sales events, holiday seasons), response times may extend to 72 hours, and we appreciate your patience.
  • Telephone Inquiries: Our team is available to assist you directly during business hours. If you reach our voicemail, please leave your name, contact number, and a brief description of your inquiry, and we will return your call within one business day.
  • Postal Correspondence: Due to processing and delivery times, responses to postal inquiries may take 5–7 business days from the date we receive your letter.

4. Privacy & Data Protection

Any personal information you provide (e.g., name, contact details, order number) when contacting us will be handled in accordance with the UK Data Protection Act 2018 and GDPR. We will only use your data to address your inquiry and will not share it with third parties without your explicit consent, unless required by law.

5. Limitation of Liability

nfhlsz endeavors to provide accurate and helpful responses to all inquiries, but we do not guarantee the completeness or timeliness of information provided, especially in cases of unforeseen delays (e.g., technical issues, staffing shortages). We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our contact services.

6. Updates to These Terms

We reserve the right to modify these Contact Us terms at any time. Any changes will be posted on our official website, and your continued use of our contact channels constitutes acceptance of the updated terms.
If you have any questions about these terms, please feel free to contact us via the provided channels. We look forward to assisting you and ensuring your shopping experience with nfhlsz is exceptional.