Return policy

Thank you for choosing Abilment for your fashion needs.

Should you find yourself less than delighted with your recent purchase, rest assured that obtaining a refund is straightforward. Just adhere to the provided guidelines and submit a return request through your order page, and we'll do our utmost to accommodate your needs. For any uncertainties, our Customer Care team is readily available to provide return instructions and the correct return address. You can reach us via email at abilment@outlook.com or by phone at +13983236775. Our physical address is 3321 Furman Boulevard, Louisville, Kentucky, United States.

  1. Return Policy
  • All items (excluding swimwear, underwear, panties, bags, accessories, bikinis, and bras) are eligible for return within 30 days of the delivery date.
  • Products must remain unused, undamaged, and in their original packaging with all components intact. Failure to comply will result in the buyer being liable for all associated fees, and no refund will be granted.
  • The buyer is responsible for covering the return shipping costs.
  1. Items Not Eligible for Return
  • Final sale items cannot be returned.
  • Swimwear, underwear, panties, bags, and accessories are non-returnable and non-exchangeable.
  • Swimwear may only be returned if it is defective, damaged, or the incorrect item was received.
  • After submitting your return request online, you must email us a photo depicting the issue or defect.

Note: Items that do not adhere to these criteria will not be accepted for return.

  1. How to Initiate Your Return

Step 1: Navigate to the "Tracking Order" feature located at the bottom menu of our homepage. Enter your Email Address and Order Number as prompted.
Step 2: Within the specific order, locate and click the "Return" button to submit your return request. You will receive authorization and a return address via email within 48 hours.
Step 3: After returning the package, input the return shipping details (tracking number & delivery company) on the order page to expedite the process. (Log in to our website and click "You - Order list - After sales history - View Detail - Return" to enter the return shipping details.)

Upon receipt of your return, please allow 3 to 7 business days for processing. We will notify you via email once your refund has been processed.

  1. Important Reminders Before Returning
  • Do not return items to the address printed on the package you received; it is not our return address and will delay the processing of your return.
  • Return packages must be authorized. Any unauthorized return requests will not be honored. Please ensure to submit a return request online or contact us before returning.
  • Ensure that the items you are returning match those listed in your return request. Do not include any additional items not specified.
  1. Fast Refund Process
  • Return the purchased item in its original packaging with the product tag to our return center. Once the returned parcel arrives at the return center, the refund will be issued to your StyleWe Wallet or the original payment account (or other refund methods) as per your request within 3 to 7 business days.

Note: Generally, the original shipping charges for an order (if applicable) are non-refundable.

  1. Exchange Policy
  • Currently, exchanges are not available. All exchange requests will be processed as refunds. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
  1. Order Cancellation
  • Your order will be fully refunded if canceled within 24 hours of purchase.
  • We will not accept order cancellation requests if the order has already been shipped.

Please submit a help ticket through our Contact Us page if you decide to cancel your order.